General Terms And Conditions

§ 1 Global Scope

For the business relation between Vitello Handels GmbH and the customer the following general sales conditions are exclusively valid from and at the moment of the order placed.

§ 2 Conclusion of a contract

Your order is an offer to us to conclude a sales contract. If you place an order via our online shop at Vitello Handels GmbH, we send you an e-mail, which confirms the receipt of your order and it’s details. This e-mail is not an acceptance of your offer. Your offer will only be confirmed after we have dispatched the ordered goods an have confirmed the dispatch of these goods by a second mail (delivery note).

§ 3 Method of payment, delay of payment

3.1. automatic debit transfer (not available for customers in BENELUX)

The automatic debit transfer is the easiest method of payment for you. You just have to submit your bank details including IBAN and BIC and let us have your approval for the direct debit transfer from your bank account. The rest we will manage. Of course, we will debit your account only after dispatch of the goods to you.

Automatic debit transfer:
In case of crediting our account resulting from customers fault when having selected the automatic debit transfer, we will charge the customer with € 7,00 as banking charges.

Dunning Letter:
For each dunning letter we will charge € 7,50.

3.2. deposit-payment

If you want to pay in advance, please be so kind as to transfer the amount stated in the invoice to our account:

Vitello Handels GmbH
Raiffeisenlandesbank Oberösterreich
IBAN: AT33 3400 0000 0272 1785

3.3. PAYPAL payment

payments by PAYPAL is available for all EU countries.

3.4. interest on late payments

If the customer is late in payment, Vitello Handels Gmbh has the right to charge, starting from the 15th day after date of invoice, interests on late payment based on libor (European Central Bank) PLUS 14 % p.a.

§ 4 Supply of goods:

We do supply only within the European Union.

Unless differently agreed, the supply of the goods is executed to the supplying address stated by the customer.

In case the supply to the customer is not possible, in case the customer can not be reached under the stated supplying address, although note of supply was given in due time to the customer, the customer has to cover the costs for this failed attempt of supply.

In case of changing of residence your are obliged to inform us within 14 days about the new address of residence.

§ 5 Minimum size of an order

We do NOT have a minimum size of order.

§ 6 Dispatch of goods

Delivery is by parcel service (Hermes, DHL, or similar) or delivery service. Orders from Austria are delivered within 2 to 5 working days after receipt of order, from other member states of the EU within 5 to 14 working days.

§ 7 Warranty

In case of claim on the goods, the legal obligations are valid. An assignation of any title by the customer is not accepted. In case not mentioned different below, further titles are excluded.

§ 8 Properties of goods

Until full payment received by us, the goods remain our property.

§ 9 Privacy policy

The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within our website.

Data storage

We point out that for the purpose of the contract processing the following data also stored with us: name, address and (if payment via PayPal) the PayPal mail address, as well as in the case of differing billing address and delivery address and the specified delivery address. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties does not take place, with the exception of transmission to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations.

After termination of the shopping process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years).

The data name, address, purchased goods and date of purchase are also stored until the end of product liability (10 years). Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.


Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm.

We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases.

Disabling cookies may limit the functionality of our website.


If you contact us via the form on the website or by e-mail, your data will be stored for six months to process the request and in case of follow-up questions. We will not share this information without your consent.


You have the opportunity to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree with the subscription to the newsletter.

As soon as you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm the registration.

You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: We will immediately delete your data in connection with the newsletter dispatch. This revocation does not affect the legality of the processing on the basis of the consent until the revocation.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

You can reach us under the following contact details:

Vitello Handels GmbH
Traunuferstrasse 26
4052 Ansfelden

Mag. Sonja Markulak
Tel: +43 664 8227 485

§ 10 Legal ground

For all transactions, orders, supplies etc. Austrian Law to be applicable

§ 11 Jurisdiction

Our business relationship is governed exclusively by Austrian law, excluding the UN Sales Convention and the reference standards (IPRG, EVÜ). The contracting parties agree on Austrian jurisdiction. For contracts with companies, the factual and local competent court for the place of registration of Vitello Handels GmbH is exclusively agreed as place of jurisdiction. For contracts with consumers from one EU Member State, the consumer has the choice between his place of residence and the place of jurisdiction at the place registration of the company.

§ 12 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of the contract.

To exercise your right of withdrawal, you must contact us
.................................................. .................................................. ....
[Name, address, telephone number, e-mail address]

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

If you have requested that the services be commenced during the period of cancellation, you must pay us a reasonable amount equal to the proportion of services already provided by you at the time you inform us of the exercise of the right of withdrawal in respect of this contract Comparison with the total volume of services provided for in the contract.

§ 13 Final provisions

In case of part or partial wordings of these General Sales Conditions are not complying full, not complying with part of or part of it not complying full or partly with valid legal status, the remaining parts and it’s contents of this document remain unaffected thereout.