Conditions of Use

§ 1 Global Scope

For the business relation between Vitello HandelsGmbH and the customer the following general sales conditions are exclusively valid from and at the moment of the order placed.



§ 2 Conclusion of a contract

Your order is an offer to us to conclude a sales contract. If you place an order via our online shop at Vitello HandelsGmbH, we send you an e-mail, which confirms the receipt of your order and it’s details. This e-mail is not an acceptance of your offer. Your offer will only be confirmed after we have dispatched the ordered goods an have confirmed the dispatch of these goods by a second mail (delivery note).



§ 3 Method of payment, delay of payment

3.1. deposit-payment

If you want to pay in advance, please be so kind as to transfer the amount stated in the invoice to our account:

Vitello Handels GmbH
Raiffeisenlandesbank Oberösterreich
IBAN: AT33 3400 0000 0272 1785
BIC: RZOOAT2L

3.2. PAYPAL payment

payments by PAYPAL is available for all EU countries.

3.3. interest on late payments

If the customer is late in payment, Vitello Handels Gmbh has the right to charge, starting from the 15th day after date of invoice, interests on late payment based on libor (European Central Bank) PLUS 14 % p.a.



§ 4 Supply of goods:

We do supply only within the European Union.

Unless differently agreed, the supply of the goods is executed to the supplying address stated by the customer.

In case the supply to the customer is not possible, in case the customer can not be reached under the stated supplying address, although note of supply was given in due time to the customer, the customer has to cover the costs for this failed attempt of supply.

In case of changing of residence your are obliged to inform us within 14 days about the new address of residence.



§ 5 Minimum size of an order

We do NOT have a minimum size of order.



§ 6 Dispatch of goods

The dispatch of goods is either done by courier service or by a parcel supply company within 3 to 10 working days after receipt of your order in Austria and within 7 to 14 working days after receipt of your order in the other EU countries.



§ 7 Warranty

In case of claim on the goods, the legal obligations are valid. An assignation of any title by the customer is not accepted. In case not mentioned different below, further titles are excluded.



§ 8 Properties of goods

Until full payment received by us, the goods remain our property.



§ 9 Privacy / data protection

Private data’s are treated confidential by us. We are confirming that your private datas are not sold or rent to third parties. For the execution of orders we are obliged to forward private information to cooperating companies. Therein we are limiting these information to your address of residence.



§ 10 Legal ground

For all transactions, orders, supplies etc. Austrian Law to be applicable



§ 11 Jurisdiction

Legal proceedings can either be taken in Austria or at the responsible court at the residence of the end user.



§ 12 Rescission

The end user has the right to resign from an order within 7 days after receipt of the goods. In case of an effected rescission of an order both parties have to return provided benefits. If you fail to return the goods, part of the goods or the goods (or part of it) in declined conditions, you will be responsible to pay compensation.



§ 13 Final provisions

In case of part or partial wordings of these General Sales Conditions are not complying full, not complying with part of or part of it not complying full or partly with valid legal status, the remaining parts and it’s contents of this document remain unaffected thereout.

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